At arc, we want you to be completely satisfied with your purchase. We understand that sometimes a product may not meet your expectations, and we're committed to making things right. This Refund Policy outlines the terms and conditions for requesting a refund.
At a Glance
Days to request a refund
Business days to process
Money back guarantee
1.Refund Eligibility
You may be eligible for a refund if:
Note: For purchases made through the Apple App Store or Google Play Store, refund requests must be submitted directly to Apple or Google, as they handle all payment processing for mobile app purchases.
2.Non-Refundable Items
The following are generally not eligible for refunds:
3.How to Request a Refund
For Direct Purchases (Website)
- Send an email to connect@arc.moi
- Include your account email and order/transaction ID
- Briefly explain the reason for your refund request
- Our team will review and respond within 2 business days
For App Store / Google Play Purchases
Apple App Store:
Visit reportaproblem.apple.com and sign in with your Apple ID
Google Play Store:
Visit Google Play Order History and request a refund
4.Refund Processing
Processing Time
Once approved, refunds are typically processed within 5-10 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.
Refund Method
Refunds are issued to the original payment method used for the purchase. We cannot issue refunds to alternative payment methods or accounts.
5.Subscription Cancellations
Cancelling your subscription is different from requesting a refund:
- Cancellation: Stops future billing but allows access until the current billing period ends
- Refund: Returns payment for the current or recent billing period
You can cancel your subscription at any time through your App Store or Google Play account settings. Cancellation will take effect at the end of your current billing period.
6.Partial Refunds
In some cases, we may offer a partial refund instead of a full refund. This typically applies when:
- You've used a significant portion of a subscription period
- You received promotional pricing or a discount
- Only part of the service was affected by issues
7.Chargebacks
Important: We encourage you to contact us before initiating a chargeback with your bank or credit card company. Chargebacks can result in immediate account suspension, and we're always happy to work with you to resolve any issues directly.
8.European Union Rights
If you are a consumer in the European Union, you have the right to withdraw from a purchase within 14 days without giving any reason, in accordance with the EU Consumer Rights Directive.
However, by using the digital content or services before the 14-day period expires, you acknowledge that you lose your right of withdrawal once the service has been fully performed.
9.Policy Changes
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after any changes indicates your acceptance of the new Refund Policy.
10.Contact Us
Have questions about our refund policy or need assistance with a refund request? Our support team is here to help.
Quantini OÜ
Registry Code: 17114373
Tallinn, Estonia
connect@arc.moi
We typically respond to refund inquiries within 24-48 hours on business days.
Frequently Asked Questions
Can I get a refund after 14 days?
Refunds after 14 days are handled on a case-by-case basis. Contact our support team with your situation, and we'll do our best to help.
Will I lose my data if I get a refund?
Your data stored locally on your device remains yours. If you're using our sync service, you'll lose access to cloud features but can export your data first.
How do I cancel my subscription without a refund?
You can cancel anytime through your App Store or Google Play account settings. You'll retain access until the end of your current billing period.
Do you offer prorated refunds?
For annual subscriptions, we may offer prorated refunds based on unused months. Monthly subscriptions are typically refunded in full if within the 14-day window.